⭐ Refund Policy – PrizeQuarter

Last updated: February 2026

This Refund Policy explains when refunds may be issued for purchases made on PrizeQuarter (“we”, “us”, “our”). By entering any competition or using our website, you agree to the terms outlined below.

⭐ 1. General Refund Rules

Competition entries are non‑refundable once purchased, except where required by UK law. This is because each entry:

• gives you access to a live competition
• may include instant‑win opportunities
• may affect the fairness and odds of the draw

For these reasons, entries cannot be cancelled or reversed after payment is completed.

⭐ 2. Duplicate Orders

If you accidentally purchase the same set of entries twice, contact us immediately at [your email].

A refund may be issued only if:

• the duplicate purchase is reported before the competition closes
• the entries have not triggered an instant‑win result
• the entries have not been included in a completed draw

We reserve the right to decline duplicate refunds if the competition has progressed.

⭐ 3. Failed or Reversed Payments

If a payment fails, is declined, or is reversed by your bank or payment provider:

• the associated entries become invalid
• any instant‑win results linked to that payment are void
• you may be required to repay the amount to reinstate your entries

This protects fairness for all participants.

⭐ 4. Technical Issues

If a technical issue on our website prevents you from completing your entry:

• you will not be charged
• if you were charged in error, we will refund the full amount

You must notify us within 48 hours of the issue.

PrizeQuarter is not responsible for:

• slow or unstable internet connections
• browser errors
• device issues
• payment failures caused by your bank or provider

⭐ 5. Competition Cancellation

PrizeQuarter competitions are guaranteed and will not be extended or cancelled except in exceptional circumstances (e.g., legal or technical issues outside our control).

If a competition must be cancelled:

• all entries will be refunded in full
• refunds will be issued to the original payment method

⭐ 6. Instant Win Refunds

Instant‑win competitions reveal results immediately after checkout.

Because instant wins provide immediate value:

• entries that have triggered an instant‑win result cannot be refunded
• entries that have been checked for instant wins cannot be cancelled

This ensures fairness and prevents misuse.

⭐ 7. Chargebacks

If you initiate a chargeback without contacting us first:

• your PrizeQuarter account may be suspended
• any active entries may be voided
• any prizes may be withheld pending investigation

We always aim to resolve issues quickly and fairly, so please contact us before raising a dispute.

⭐ 8. How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout.

Refund times vary by provider:

• Card payments: 3–10 working days
• PayPal: usually instant
• Apple Pay / Google Pay: 3–10 working days

We cannot issue refunds to alternative accounts or payment methods.

⭐ 9. Contact Us

If you believe you are entitled to a refund or need help with a payment issue, contact us at:

[your email]

We aim to respond within 48 hours.